Shipping and Delivery
Cancellation and Refund Policy for hiqker.com Last Updated: [Date]
Thank you for shopping at hiqker.com. We strive to provide our customers with a satisfying and seamless shopping experience. Please review our cancellation and refund policy carefully before making a purchase.
1. **Cancellation Policy:** 1.1 **Order Cancellation by Customer:** Customers can cancel their order within 24 hours of placing it. To cancel an order, please contact our customer support team at [Mobile No.: 9894924876] or send an email to [support@hiqker.com] with the subject line "Order Cancellation - [Your Order Number]."
1.2 **Order Cancellation by hiqker.com:**
hiqker.com reserves the right to cancel an order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, we will promptly inform the customer and issue a full refund.
2. **Return and Refund Policy:**
2.1 **Eligibility for Refund and Return:** Refunds are applicable for products that are defective, damaged during transit, or if there is a genuine quality issue. To be eligible for a refund, customers must notify hiqker.com within 7 days of receiving the product.
2.2 **Refund Process:**
2.2.1 Upon approval of a refund request, customers will be required to return the product(s) in its original packaging.
2.2.2 Refunds will be processed within 7 days after the returned product is received and inspected.
2.2.3 Refunds will be issued through the same payment method used for the original purchase.
2.3 **Shipping Policy for Physical Products:**
2.3.1 For physical products, we aim to dispatch orders within 3 business days.
2.3.2 Shipping will be done through our preferred courier partner, and the delivery is expected within 7 days after dispatch.
3. **Contact Information:**
- Customer Support Mobile No.: 9894924876
- Customer Support Email: support@hiqker.com
4. **Exceptions:**
4.1 **Customized or Made-to-Order Products:**
Products that are customized or made-to-order are not eligible for cancellation or refund unless there is a manufacturing defect or damage during transit.
4.2 **Digital Products:**
Digital products, once purchased and downloaded, are non-refundable.
5. **Changes to the Policy:**
hiqker.com reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Customers are encouraged to review this policy periodically.
By making a purchase on hiqker.com, you agree to abide by the terms and conditions outlined in this cancellation and refund policy. If you have any questions or concerns, please contact our customer support team.
Thank you for choosing hiqker.com!